Entrepreneurial Project Management

Guerrilla tips and tactics for getting things done

Projects: 2002-1997

Who

Highlights for Children Magazine

When

2002

What

Enterprise web service to manage subscription ordering process

  • Project Type

New application development

  • Project Size

Staff: 7, Client Investment: $500,000

  • Technologies

RAD, Use Cases, .NET, C#, SQL 2000

  • Responsibilities

Managed budget, requirements gathering, scope, risk, and schedule all stages from initiation through closure.

Result

Reduced cost of processing by 68%.


Who

Highlights for Children Catalog

When

2000 – 2002

What

Enterprise eCommerce development and systems integration

  • Project Type

New application development

  • Project Size

Staff: 40 Matrixed with 4 consultants, Client Investment: $3.8M

  • Technologies

RAD, Use Cases, .NET, C#, SQL 2000

  • Responsibilities

Managed budget, requirements gathering, scope, risk, staffing and schedule for all stages from initiation through closure.

Result

  1. Transitioned over 30% of total order flow from telesales to e-Commerce within one year.
  2. Reduced telesales customer service traffic by 15% within first year by directing customers to website.
  3. Increased revenues by 20% per year and, due to successful cross-selling, orders placed online were 28% higher than orders placed via telephone.

Who

Restaurant.com

When

1999-2000

What

Enterprise eCommerce development

  • Project Type

New application development

  • Project Size

Staff: 8, Client Investment: $2.2M

  • Technologies

RAD, Use Cases, .NET, C#, SQL 2000

  • Responsibilities

1. Worked with C-level leadership and investors to move from concept phase to national rollout in six months.

2. Designed highly-available, scalable web search engine and content management system

3. Created design artifacts using UML.

4. Created logical and physical database design.

5. Managed application developers, documentation, and unit and system testing.


Who

DSW Shoe Warehouse

When

1998-2000

What

Online customer account management system

  • Project Type

New application development

  • Project Size

Staff: 8, Client Investment: $2.2M

  • Technologies

RAD, Use Cases, ASP, COM+, SQL Server 7

  • Responsibilities

1. Designed and managed the implementation of a customer-facing, data-driven web application.

2. Created logical and physical database design. Developed stored procedures, indexes, and triggers in Transact-SQL.

3. Developed data access methodology, class structures, and coding practices for development team.

Result

  1. Successful system design allowed the program to grow from 300,000 initial customers to over 5M without additional infrastructure costs to the client. Project ROI was greater than 500%.

Who

West Coast Video, the 3rd largest video retail chain at the time

When

1998-2000

What

Enterprise eCommerce development

  • Project Type

New application development

  • Project Size

Staff: 4, Client Investment: $1.1M

  • Technologies

RAD, Use Cases, ASP, COM, SQL Server 7

  • Responsibilities

1. Led the design, development, and implementation of enterprise e-Commerce system, including integration with external fulfillment systems, and content providers. Designed and implemented real-time and nightly data flows between vendors for orders and updated descriptions of over 100,000 movies and 140,000 actors/directors.

2. Created logical and physical database design.

3. Developed stored procedures, indexes, and triggers in Transact-SQL.


Who

AirNet, a national overnight delivery company

When

1997-1998

What

Online customer service center

  • Project Type

New application development

  • Project Size

Staff: 4, Client Investment: $1.1M

  • Technologies

XP, ASP, Sybase

  • Responsibilities
  1. Managed 4 consultants and determined technical requirements with client executive staff.
  2. Discovered business requirements by interviewing functional managers from customer service and marketing.
  3. Designed and implemented content management and data flow processes. Created logical and physical database design.

Result

  1. Reduced customer wait-times by 23%.
  2. Reduced FTEs in customer service area by 28%.

 

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